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Why isn’t my file uploading?

This guide explains why a file might not upload to Atlas and how to fix it by using a clean, compatible file name.

Written by Konstantina Spyropoulou
Updated over 9 months ago

Step-by-Step Instructions:

  1. Avoid Special Characters in File Names

  • Files that include special characters can cause upload issues.

Best practice: Use only letters and numbers in the file name.

Examples:

  • ❌ John_Doe’s Résumé #2025.pdf

  • ✅ JohnDoeResume2025.pdf

2. Rename the File

  • Right-click the file on your computer.

  • Select Rename, and remove any special characters.

3. Try Uploading Again

  • Go back to the upload screen and select the renamed file.

4. Refresh the Page if Needed

  • If the upload still doesn’t work, try refreshing and retrying the upload.

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