If Copilot stops replying and tells you you're out of credits, there aren't enough Magic Credits left to cover a new reply. Anything Copilot has already started will still finish, but it won't start anything new until more credits are available.
What to do depends on whether your whole agency has run out or you have hit your personal limit. Copilot's message tells you which one it is.
Check how many credits you've used
Click Settings at the bottom left of Atlas. The Magic credits box at the top of the menu shows how many credits you've used this month and the date they reset.
If your agency is out of credits
Your agency's shared balance is empty, so nobody can use Copilot until more credits are added or the month resets.
If you're an admin, go to Settings > Company settings > Magic Credits and either:
Buy a one-off pack of 2,000 credits. Any credits you don't use carry over after the monthly refresh.
Increase your monthly allowance with a subscription, if you're regularly running out.
Copilot works again as soon as the new credits are added.
If you're not an admin, ask an admin in your agency to add more credits, or wait for the monthly refresh.
If you've reached your personal limit
Admins can set a monthly credit limit for each person, so no one uses up the whole agency's balance. If you've hit yours, your agency still has credits, but you can't use them until:
an admin raises your limit in Settings > Company settings > Magic Credits, or
your limit resets at the start of next month.
When credits refresh
Each paid seat includes 100 Magic Credits a month. These refresh on the 1st of each month and don't roll over. Credits from one-off packs don't expire at the refresh.
How to avoid running out
Watch for the warning. Copilot lets you know when you're getting close to your limit.
Keep an eye on your usage. Click Settings at the bottom left to see how many credits you've used. Admins can also see the agency balance and usage by person in Company settings > Magic Credits.
Keep requests focused. A typical Copilot reply uses around 4 credits. Longer, more involved requests use more.
Top up before a busy period. If your team relies on Copilot, a one-off pack gives you extra credits that carry over from month to month.
Learn more in Magic Credits in Atlas.